Sr. Sales Executive
We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali.
Full-time | 2 - 5 Years Experience
Job Description
Explore Exciting Opportunities and Shape Your Future with Our Diverse Range of Job Openings
About the role
We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.
What you need for this role
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry.
- Skills & Requirements:
- Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
- Strong interpersonal, communication, and presentation skills.
- Ability to handle complex customer situations & drive strategic customer engagements.
- Proficiency in CRM software, MS Office suite, and other customer management tools.
- Strategic mindset with a focus on driving customer satisfaction, retention, and growth.
What you will be doing
- Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
- Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
- Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
- Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
- Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
- Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
- Maintain accurate records of customer interactions, feedback, & resolutions using CRM software.
- Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
- Stay updated with industry trends and best practices in customer success and relationship management.
Top reasons to work with us
- The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself.
- Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
- Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
- Enjoy a friendly and high-growth work environment that fosters learning and development.
Information collected and processed as part of the job applications you choose to submit is subject to Relinns’s Applicant and Candidate Privacy Policy.
Relinns is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or any other basis protected by law.
Job Summary
Location
Mohali, Sector 75, Punjab 160071
Job Type
Full-time
Date Posted
Posted 4 days ago
Experience
Experience: 2 - 5
Working Hours
10 AM - 7 PM
Working Days
5 days | 2nd & 4th Saturday
Application Form
Explore Exciting Opportunities and Shape Your Future with Our Diverse Range of Job Openings
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By submitting an application through our website, you agree to provide accurate and truthful information. We reserve the right to verify the details provided and may reject applications with false or misleading data. Your application information will be treated confidentially and used solely for recruitment purposes. We are an equal opportunity employer and do not discriminate based on race, gender, religion, or any other protected status. The submission of an application does not guarantee employment, and we are not liable for any decision related to your application. We may contact you via the provided contact details for further recruitment-related communication.
Frequently Asked Questions
You should complete the assignment on your own without seeking help from
anyone, including colleagues, or friends, or copying from other websites. If
anyone is found violating this rule, their continued engagement with the
company will be affected, leading to termination.
Personal Laptop/System with 8 GB RAM, 120 GB SSD, or more for the training
period and the official system will be allocated after the training period
Laptop/System audio/video input & output should be properly functional
List of software that should be installed on the laptop
All Profiles: Google Chrome, Grammarly,
Technical Profiles: VSCODE, Ubuntu as OS
Non-Technical Profiles:
Anyone original document (10th, 12th, graduation or post-graduation)
Identity proof. (DL, PAN, and Passport)
Address proof (Aadhar Card)
Passport Size photographs
Photocopy of Certificates from matriculation to up to your highest
qualification.
2 Professor’s/Professional References
You should be agreed to the stipend amount mentioned in the letter of intent (LOI)
provided by the company. You should understand that the stipend amount is final and is
happily accepted by you. You should accept the terms and conditions mentioned in the LOI
and confirm your commitment to fulfilling your responsibilities as an employee of the
company.
You are free to plan your vacations during your training period. However, if you take more
than 6 days of leave, your training period will get extended by the days of vacation you
take.
Your appraisal will be affected and the retention bonus transfer if committed will be
extended in case an employee is on leave for more than 10 days in a calendar apart from
the allowed leaves quota or if 10 continuous leaves are taken. The new date of successful
completion of one (1) year will be calculated based on the number of leaves taken from the
date of one (1) year of successful/continuous completion.
The candidate has to get a request letter from the college for employment at Relinns. Once
we receive an Employment request letter, the candidate will be offered the Letter of Intent
for Employment at Relinns. On the date of joining, a candidate will be requested to get all
documents as per the joining email for verification purposes & need to submit one original
certificate 10th or 12th Class for the training period.
Relinns will be providing only 2 documents, one at the joining date (Appointment Letter)
other is the Experience letter, In case there is any other document required by the college
as per the curriculum request then it can only be given based on email requests from
college authorities. Please inform HR prior to your joining about such a request.
In case of any misconduct, failure to comply with company policies, or not being able to
meet the expected performance standards, Relinns has complete authority to discard your
candidature for employment.
Candidates who leave before 12 months without paying Relinns INR 20,000 per month to the
company for the time spent during the training; as a penalty to cover the cost of training
spent by the company will be considered as an absconding case which will be informed to
the college authorities and relevant industry forums may affect his/her further engagement
in the industry and will be blacklisted by Relinns. The company will pursue legal action to
recover the training cost.
Relinns is not the best place for those who are looking for engagement for short period and
have plans for higher studies, govt jobs, shift to aboard, or joining a family business.
Candidates who leave within the training period or after working for a few months before
completing the 12 months from DOJ with the company will not be eligible for a training
completion certificate, will have to service a 30-day notice period, and will have to pay
Relinns INR 20,000 per month to the company for the time spent during the training; as a
penalty to cover the cost of training spent by the company and to get relieved from the
company with proper documents.